Refund policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

Change of mind returns

You can return most items within 30 days of delivery for a refund if you change your mind.

To be eligible, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Complete with all original parts and accessories

Clothing must be unworn, unwashed and have all tags attached. Ordered the wrong size? Return it under this policy and place a new order for the size you need.

Items we can't accept for change of mind (for hygiene and safety reasons, once opened or used):

  • Razor blades and shaver heads
  • Toothbrush heads and dental items
  • Skincare
  • Filters

Sale and clearance items can't be returned for change of mind.

Items returned used, damaged or with missing parts (for reasons not caused by us) may be refused or only partially refunded.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not what you ordered, contact us as soon as possible. Email localpartsaus@gmail.com with your order number and photos of the issue.

We'll arrange a replacement, repair or refund in line with the Australian Consumer Law, and we'll cover the return shipping. This applies to sale items too.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to return an item

  1. Email localpartsaus@gmail.com with your order number and the item you'd like to return.
  2. We'll confirm your return and let you know where to send it.
  3. Pack the item securely and send it with tracking. We recommend keeping your receipt until the return is complete.

Our returns address is:
Local Parts
202 Boundary St
West End QLD 4101
Australia

Please don't send items without contacting us first, as some orders ship from a different location.

Return shipping costs

  • Change of mind: you pay the return shipping, and the original shipping cost isn't refundable.
  • Faulty, damaged or incorrect items: we cover the return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are processed to your original payment method within 1–2 business days. Your bank or card provider may take a few extra days to show it in your account.

Late or missing refunds

If your refund hasn't arrived:

  1. Check your bank account again.
  2. Contact your card provider, as it can take time for a refund to post.
  3. Contact your bank, as there may be a processing delay.

Still nothing? Get in touch and we'll look into it.

Contact us

Email localpartsaus@gmail.com or call 0468 479 007.